2.1. Order acceptance.
Until the order is accepted, all our offers are non-binding. If the order of the client deviates from our offer, then a contract in this case comes about only with our confirmation.
2.2. Delivery delay.
If the performance owed by us is delayed by force majeure, legal strike, fault on our part or by one of our suppliers as well as unfavorable weather conditions, the agreed delivery time will be extended by the duration of the delay. If the delay lasts unreasonably long, then each contractual part can withdraw without replacement from the contract. If we are unable to deliver on the agreed date due to circumstances for which the client is responsible, the risk shall pass to the customer at the time at which he received notification of our readiness to deliver. Storage costs are borne by the client. We reserve the right to assert additional delay costs.
2.3. Complaint.
Obvious defects of our service must be reported by the entrepreneur within two weeks after delivery of the goods or upon acceptance of the service in text form. After this period, claims for defects due to obvious defects can no longer be asserted. The further regulations with the commercial purchase remain untouched.
2.4. Lack limitation.
For contracts with entrepreneurs, which do not affect construction work, we provide a warranty of one year for defects. If we carry out repair work that does not constitute construction work, the statute of limitations of the one-year warranty applies irrespective of the person of the contracting party. The provisions of this paragraph shall not apply if intent or gross negligence is present or claims are asserted due to injury to life, limb or health or if we have fraudulently concealed the defect or have assumed a guarantee for the quality of the delivery item.
2.5. Implementation of the warranty.
In the case of legitimate complaints, we have the choice of either repairing the defective delivery items or of providing replacement to the customer against return of the objectionable item. As long as we comply with our obligations to remedy the deficiencies, the client does not have the right to demand reduction of the remuneration or cancellation of the contract, unless a failure of the rectification is present. If a repair or replacement delivery is impossible, if it fails or if it is refused, the client may, at its discretion, demand a corresponding price reduction or cancellation of the contract. Sentence 1 does not apply to consumer transactions regarding the purchase of movable property.
2.6. Removal and installation costs.
The legal regulation in purchase contract law applies without restriction for the assertion of removal and installation costs.
2.7. Delivery.
When delivering, we assume that our vehicle can be unloaded directly at the building. Additional costs, which are caused by further transport routes or because of difficult delivery from the vehicle to the building, will be charged separately. For transports beyond the second floor mechanical means of transport have to be provided by the client. Stairs and walkways must be passable and protected against damage. If the execution of our work or persons commissioned by us is hindered by circumstances for which the client is responsible, we shall charge the corresponding costs (eg working hours and travel costs).
2.8. Down payment.
If no individual payment plan has been agreed, we can demand a partial payment for part of the value of the service rendered.